Frequently Asked Questions
Transparent guidelines covering payment mechanisms, digital and physical logistics, and non-custodial warranty policies.
Ordering & Payment Methods
What payment methods are supported on this storefront?
We support ZeroText Escrow Wallet (instant zero-fee settlement), BYOK Stripe and Paystack cards, peer-to-peer crypto assets (USDT, USDC, BTC), and direct domestic/international commercial bank wire transfers.
How does the Zero-Knowledge escrow guarantee protect my purchase?
When an order is created, funds are locked in a non-custodial smart escrow contract. The merchant cannot withdraw funds until you confirm receipt of goods or services, or until carrier tracking confirms delivery without dispute.
Shipping & Delivery Timeline
How are physical hardware and physical goods shipped?
Physical products are fulfilled via insured express carriers (DHL Express, FedEx International). Tracking numbers are injected directly into your encrypted B-Chat order thread with real-time waypoint pings.
What is the turnaround time for software licenses and digital services?
Software licenses, cryptographic credentials, and digital deliverables are generated and transmitted instantaneously inside the end-to-end encrypted B-Chat channel upon escrow confirmation.
Warranty & Returns (In-Chat RMA)
What is the return and replacement policy?
We uphold a 30-day full replacement guarantee for defective hardware or non-conforming digital assets. Return Merchant Authorizations (RMA) are triggered directly inside your B-Chat order thread without tedious external forms.
How do disputes get resolved if an issue arises?
If an amicable resolution is not reached within 48 hours, either party may escalate to the ZeroText Arbitration Council, which evaluates the cryptographic delivery log and unlocks escrow funds accordingly.